Refund Policy

1. Introduction

At Hanklist , we are committed to providing accurate and helpful information about hotels in Las Vegas. However, as a hotel comparison and recommendation platform, we do not directly process bookings or payments. Therefore, any refund requests must be addressed directly to the hotel or service provider in question.

This refund policy aims to clarify our role and guide you on the steps to take if necessary.

2. Hanklist and Reservation Management

Hanklist does not directly sell hotel services and does not collect any payments for bookings made through our platform. All bookings are managed by third-party sites (hotels, online travel agencies, booking platforms partners). Therefore, Hanklist cannot process or approve refund requests .

For any refund requests, please refer to the general conditions of the establishment with which you booked your stay.

3. Reimbursement Request Procedure

If you would like a refund for a booking made through a hotel or third-party platform, follow the steps below:

1. Check the hotel or booking site's refund policy
• Please refer to the cancellation and refund conditions mentioned when making your reservation.
2. Contact the service provider's customer service directly
• Contact the service provider's customer service directly
3. Follow the complaints procedure indicated by the establishment
• Some hotels may offer partial or full refunds depending on their cancellation policy.
4. If necessary, contact your bank or payment service
• In the event of a dispute, your bank card or payment service may offer assistance in disputing a transaction.

4. Exceptions and Special Cases

Some hotels or booking providers apply specific conditions:

• Non-refundable rates : Some discounted bookings are non-refundable.
• Reservation changes : Some establishments allow rescheduling of dates in lieu of a refund.
• Last minute cancellations : Fees may apply depending on the cancellation period.

We recommend that you always check the conditions before making a reservation.

5. Hanklist's liability

Hanklist acts solely as an information and comparison intermediary. We cannot be held responsible for refund decisions made by hotels or booking platforms. We encourage our users to carefully read the establishments' policies before booking.

6. Contact

If you have any questions about this policy or need assistance contacting a booking provider, you can reach us at:
📧 Email : [email protected]